Keep your canned responses safe when reorganizing your support team
If you have canned responses assigned to some operator or department, they can be lost when you delete this operator / department. To prevent this, we implemented an additional check and now you can reassign responses to some other operator or department, or even to the whole company when removing operators / departments. No response will be ever lost!
Pay for live chat with Bitcoins!
From now on, you can pay for Provide Support Live Chat with Bitcoins:
- Open your unpaid invoice page
- Click "Pay with Bitcoins"
- Submit payment to the provided Bitcoin address
- Press "I Have Sent Bitcoin Payment" button to us payment confirmation
Operator Console 5.9.1 released
Key updates:
- Customizable chat room tab - you can add information from Pre-chat survey or other visitor details there
- New visitor list freezing feature to fix the list state if needed
- Detailed visitor information is available in a tooltip over the visitor list now, no need to open Visitor Details window
Download and enjoy!
Drag-and-drop added to manage operators, departments, fields and canned responses
Rearranging canned responses, operators, departments, Pre-chat and Offline forms' fields got easier. Just click on the item and drag it keeping the mouse button pressed. Release the button to drop the item.
オペレータコンソールに関するヒント
ライブチャットオペレータコンソールの最も便利な機能をご存じですか？オペレータコンソールのヒントやトリックについては ブログの投稿 をご確認ください。
オペレータコンソール リリース候補版
オペレータコンソール 5.8.1 リリース候補版を当社サイトで入手可能です。新機能についての商社やアプリケーションのダウンロードについてはこちらをご覧ください。
